CLAIMS

Smarter Claims Management

Arrow adopts a proactive, integrated approach to claims, unlike many MGAs.

Experienced in-house claims professionals collaborate with leading service providers to deliver a tailored proposition aligned with each underwriting practice and carrier partnership; and consistent, high-quality service throughout the policy lifecycle.

The team is involved from the outset – understanding the risk profile, policyholder needs, and the coverage structure. With a focus on London market specialty business,  Arrow provides a flexible claims service that adapts to cultural and regulatory requirements, meeting service and client expectations whether the client is an SME or a Fortune 1000 company.

The team also serves as the first point of contact for underwriters, carriers, TPAs and the binder broker. That direct involvement ensures communications are clear, consistent, and tailored to the needs of all stakeholders. Proactive management reduces delays and supports a more efficient process.

Data-Driven Insights and Transparency

The Arrow Hub platform integrates claims data with underwriting information, enabling internal performance tracking and reporting. This includes:

  • Monitoring of monthly and quarterly MI reporting inc SLAs and KPIs
  • Claims trend analysis
  • Capacity performance feedback

This transparency drives better decision-making and alignment among stakeholders.

Partnering to Deliver Value

Arrow also integrates third-party solutions to validate, reconcile, and enhance claims data. Bordereaux are checked and reconciled against loss funds before submission to carriers.

While automation minimises error, experienced oversight remains essential. Every validation rule, process, and report is tailored to the underwriting contract it supports.

Arrow is committed to long-term partnerships across the insurance chain – from underwriting to claim settlement. That approach delivers value, insight, and reliability  –  ensuring claims are not just paid, but managed effectively with a clear commitment to service.